Refunds and the first-dose guarantee

First-dose guarantee

Terms

• Window: 30 days from the date of delivery, as recorded by the carrier’s final delivery scan.
• One claim per customer lifetime. Repeat claims by the same customer or shipping address are not honoured.
• Refund method: original payment method (Bitcoin refunds sent to a refund address you provide).
• Claim mechanism: email support with your order number and a one-sentence description. No clinical proof or documentation required.
• Replacement option: instead of a refund, you may request a replacement shipment of the same product. Counts as your one lifetime claim.

Why this exists

Pharmaceutical-grade modafinil produces a noticeable effect in the overwhelming majority of users within four hours of a 300mg dose. If you experience no noticeable effect, the likely explanations are: an unusually high baseline tolerance, an individual metabolic variation, or, rarely, a manufacturing inconsistency. Razumna treats all three the same way: you do not pay for a product that did not work.

This is the single largest psychological lever versus the vendor category. Most vendors imply an efficacy guarantee in marketing while the actual policy only covers customs-lost parcels. Razumna delivers what the category implies.

What this does not cover

• Side effects within the documented profile (headache, jaw tension, mild nausea, sleep disruption). See the product page for the full side-effect list before ordering.
• Subjective performance comparisons after the effect was noticed.
• Claims initiated after the 30-day window.
• Claims related to legality of importation in the customer’s jurisdiction (see terms).

Customs detention or shipment loss

Separate policy. See customs and replacement.