Contact

For order questions, refund claims, customs detention claims, or any other support request, email support@razumna.com.

What to include

• Your order number, if your question relates to an existing order.
• A one-sentence description of the issue. Razumna replies faster to short, specific emails than to long ones.
• For refund or customs claims, the relevant policy section you are claiming under.

Response time

Razumna replies to support emails within one business day. Refund and customs claims are processed within seven business days of the initial reply.

Phone

Razumna runs email-only support. The trade-off: written record of every interaction, no phone-tree friction, faster median response than a phone queue.

Press, partnerships, other inquiries

Use the same email address. Subject line “Press” or “Partnership” routes the message accordingly.